Terms and conditions

Aycoo Trading/ Smooth Wheels declares that the Dutch law on Purchasing on Distance applies on the General (Delivery) Conditions 

Article 1
These supply conditions are applicable on all offers and/or on agreements made by Aycoo Trading with third parties. Disclosure of these conditions can occur e.g. handing a copy of the conditions to a third party in advance, by a note on these condition on the offer letter, price lists, Internet site or order confirmation Unless agreed otherwise in writing, the supply conditions are to have been accepted by involved parties. There is an agreement considered from the moment the purchaser orders the service or goods form the seller and services or goods are paid.

Article 2 - Offers:
All offers by or on behalf of Aycoo Trading orally or in pricelists, Internet, magazines or papers, periodicals, notices, letters, and e-mails concerning prices, tenders, delivery deadlines etc. are never engaging and forAycoo Trading in absolutely no manner binding, unless explicitly differently mentioned. Changes of the original offer or agreement, of whatever nature, in writing or orally by or on behalf of any counterpart made that can cause higher costs then originally agreed, can be extra invoiced by Aycoo Trading to the counterpart involved. 

Article 3 - Delivery period:
Agreed supply periods will be respected by Aycoo Trading as much as possible. In case of no timely delivery, Aycoo Trading cannot be held responsible and does not cancel the agreement. Aycoo Trading is not responsible for possible damage at the buyer as a result of not providing. Superior Forces: 

In case of no supply because of superior forces within 48 hours after the agreed delivery date, Aycoo Trading will inform the purchaser as soon as possible by e-mail with written confirmation, this without any payment of damages caused. 

In case of superior forces, Aycoo Trading can cancel or suspend the agreement or supply, until - after consultation with the purchaser - the superior forces situation ends. If in case delay of delivery due to superior forces with more than ten days, the purchaser may dissolve the purchase contract in writing. 

As superior forces are considered e.g.:
- Late or qualitatively unacceptable supply of one or more subcontracting companies;
- Measures by the government
- Strike of post delivery
- Stagnation of Internet and/or phone connections. 

Article 4 - Delivery:
The supply is always delivered to the address of the purchaser. Possible insurance costs are at the expense of the purchaser.


Article 5 - packing and transport:
Aycoo Trading has the right to charge the costs of transport on top of the sales price. 

Article 6 - complaints:
The products provided must satisfy the normal applicable quality norms of the concerning products. Complaints concerning visible lacks to provided products must be reported directly after observation or at least within 24 hours after receiving the product, by e-mail to Aycoo Trading 

Complaints, which are related to a certain delivery, exert no influence on preceding or later supplies and give to no right to refuse payment for the concerning or later supply.


Article 7 - applied law:
On all agreements on which these conditions are related, entirely or partially, Dutch law applies. All disputes concerning established agreements between Aycoo Trading and a purchaser abroad can be decided by the Dutch judge, who is competent the geographical jurisdiction in which Aycoo Trading is established. 

Article 8 - Return policy:
You want to return a product back to us. Look at our return policy for full details regarding your rights to return. 

Article 9 - final provision:
In all cases, which are not foreseen in these conditions, Dutch law applies. 

All illustrations, pictures, design, text and logos on this website are copyrighted. Any commercial use of any of these contents is strictly prohibited without the written permission of Aycoo Trading.

Article 10 - Return Policy

If you have not yet paid for a product, it is not necessary for you to action an order cancellation. If your order has not been processed for shipping we will not charge for the cancellation. Should you need to make a cancellation subsequent to payment, please contact our Customer Service department immediately.